叡揚資訊

Interview with Lingyang Information: Chienfu  enterprises optimize customer service and efficiency through digital management, and implement experience inheritance! Interview with Lingyang Information

Interview with Lingyang Information: Chienfu enterprises optimize customer service and efficiency through digital management, and implement experience inheritance! Interview with Lingyang Information: https://www.gsscloud.com/tw/user-story/1845-vital-chienfu?utm_source=brochure&utm_medium=offline&utm_campaign=userstory_2022

The digital transformation of Chienfu Enterprise began with the second-generation successor general manager Zhuang Weijie and project manager Zhuang Xiangjie. The family began to engage in traditional machining in the previous generation, and its products were metal processing machinery such as turning parts and milling parts, but unexpectedly, the financial tsunami in 2008 affected OEM customers, which also affected the income of Chienfu  enterprises, and the turnover fell year after year. Until 2011, the successor of Chienfu  decided to try to develop finished products, and in 2013, he launched his own brand “SLOKY” torque driver, which began a series of business changes.

Although the brand name “SLOKY” is spelled in English, it is pronounced similarly to the Taiwanese word “lock falling” to point out the product characteristics. Chienfu ‘s business is a lathe factory, many consumables on the machine have to be fixed by screws, but the technology of locking screws are in the hands of teachers, because the masters slowly retire, the second generation of employees and lack of experience, often appear to lock screws, and a slight accident The entire tool group will be scrapped. The “SLOKY” torque driver was born in this situation, a tool that standardizes the tightness of screws, not only solves the company’s internal pain points, but also becomes a major selling point, and has been patented at home and abroad.

The establishment of its own brand SLOKY has become the key to the company’s transformation.

In addition, Chienfu Enterprise insists on not OEM and OEM and finds joint marketing between enterprise groups and SLOKY, hoping to attract customers of the same level as the co-branded marketing brand, and through the co-branding marketing strategy, many operators who need torque drivers have begun to contact Chienfu , including locking guns, locking bicycles, locking inline pulleys, locking electric boxes, etc., so that SLOKY can be applied to more fields.

The digitization of key records makes communication more transparent

Since its establishment in 2013, SLOKY has cooperated with more than 200 customers, covering medical, military and bicycle industries, and after the launch of the SLOKY brand, from 2013 to 2018, the revenue growth has exceeded 30% every year.

Zhuang Weijie said that although Chienfu  revenue has improved, production capacity has begun to keep up, so in 2018 ERP (Enterprise Resource Planning) was introduced, through ERP can master production capacity and orders. Then the electronic sign-off was introduced to make the operation process smoother, not only faster sign-off, but also to review whether the process needs to be modified in a timely manner if there is any situation. Chienfu  has also introduced Human Resource Management (HRM), not only using facial recognition to punch in and out, but also allowing employees to take leave and apply for overtime online. In addition, the system automatically calculates payroll, saving finance staff time. Zhuang Weijie believes that ERP is not used by every employee, and HRM is more suitable as the starting point of the company’s digital transformation.

When Chienfu introduced CRM (Customer Relationship Management) in March 2021, it caused a business rebound. Because the product characteristics of the lathe factory mainly rely on word-of-mouth marketing, so the customer is concentrated, and there is little need to maintain and manage a large number of customer relationships with CRM, but Zhuang Weijie looks further and believes that CRM can not only accumulate potential customer information, but also achieve transparent management.

At present, new customers come to inquire or leave orders on the website, Chienfu  enterprises will record customer information, contact process and quotation information through CRM, so as to avoid missing business opportunities and serve customers more instantly and intimately. At the same time, senior executives can grasp the progress at any time, save time for business returns, not only maintain a large number of customer relationships externally, but also optimize the company’s internal management processes.

In order to effectively conduct regular audits, Chienfu  Planning applied a knowledge management system to digitize quality assurance data.

 

In addition, Chienfu ‘s R&D progress management, originally through communication software to discuss and record, but the number of projects is increasing, it is difficult to track the progress, in order to digitize and project R&D progress, Chienfu  introduced the collaboration software Teams, in order to classify customers, and record the communication process, new people who joined halfway, you can also see the previous record, speed up decision-making. Zhuang Weijie said that with the digital record, the biggest change for the company is that the communication method is more transparent, especially during the period of work diversion due to the COVID-19 epidemic.

In order to achieve regular audits and the goal of ISO certification, Chienfu  has accumulated a large amount of data, and the first priority is to digitize quality assurance data, and continue to evaluate or introduce various digital transformation solutions to make the company’s operation and management more efficient, and plans to introduce KM (Knowledge Management System) in 2022.

Serial machine networking and MES improve production quality

More than two years ago, Chienfu  Enterprise established the Internet of Machines, digitized the billboard generating machine status, production sequencing, load and output report, updated and collected information every 30 seconds, so as to assist the production process and control the production quality, so as to achieve the smart power-saving function, which can save about 8% of the annual electricity bill.

Zhuang Weijie also pointed out that Chienfu  Enterprise has more than 100 devices and more than 100 work orders per day, and it is a challenge to digitize the entire process, so the machine networking must be connected in series with MES (Manufacturing Execution System) to see information in real time in order to achieve the effect of error detection, error prevention and prediction.

In addition, in the past, factories adopted mobile management, but the number of machines is too large, and the epidemic has changed the way of working, if the pain points of employees can be solved, the promotion of digital transformation will be smoother. To this end, Qianfu enterprises will start from the data analysis of the Internet of Machines, and give priority to the analysis of the utilization rate.

Zhuang Weijie said that Chienfu  could not see the future in 2013, but now he can look to the next five to ten years. From the beginning of ERP, to the successive digitization of human resources, customers, and production management, not only greatly reduce costs, improve yield, but also more efficient customer service and company management.

 

chienfu sloky

chienfu vital knowledge

Company benefits

Chienfu-Tec Co., LTD. is my home, and it is our responsibility to care for employees and let colleagues play their full potential.
In addition to focusing on work, we also care about the balance between your life and work. In addition to providing a high-quality and friendly working environment, attaching importance to the growth of the company’s colleagues, providing complete staff training, the company also arranges outdoor activities and dinners from time to time to enrich the leisure life of colleagues after work.
The company also provides a number of welfare programs, regularly hold employee health checks, in addition to taking care of you and your family, so that every colleague at work can rest assured that they can work.

金色三麥

卡內基分享

OGSM

OGSM

 20220906中秋烤肉

20220906中秋烤肉

餐車

員工旅遊

環島

體檢

體檢

COVID-19

COVID-19

COVID-19-1

COVID-19

 

中央研究院天文所-2

Fiber optic arrays

Chienfu-Tec Co., LTD. assists the International Cooperation Program of the Astronomical Institute of Academia Sinica to develop and produce the fixed torque locking technology of optical fiber arrays!

中央研究院天文所

中央研究院天文所-1

T Ambassador – Digital Youth Transformation Seed Empowerment Program

Chienfu-Tec Co., LTD. for the school’s young students health, continue the spirit of sports! Encourage students to bravely pursue their dreams. For the Taipei Xinyi National High School Basketball Team, support and promote the sponsorship of sports, I hope that young students can also give them a stage to build dreams in addition to schoolwork, and hope that everyone will support Taiwan events together.

信義國中

信義國中

龍華-2

Industry-academia cooperation

In order to give back to the society, Chienfu-Tec Co., LTD. has been deeply involved in Taiwan for more than 40 years, hoping to contribute to the company’s strength from the beginning of 2021 to launch THE SLOKY products and the industry-university cooperation plan of relevant schools, combining higher vocational (five specialties) and technical vocational schools vertically to cultivate technical talents to educate the new product application of manpower demanded by the industry. Successively, Qinyi University of Science and Technology, Huwei University of Science and Technology, Longhua University of Science and Technology, Taipei University of Science and Technology, Hongguo Delin University of Science and Technology, New Taipei High Engineering and other related schools have successively donated and promoted SLOGAN products and provided related education and training.

德霖

德霖-2

新北高工

龍華

龍華-2

T大使

T Ambassador – Digital Youth Transformation Seed Empowerment Program

Thousand rich enterprises and Yanyang Information through the cooperation of enterprise teams to respond to the government to promote the T Ambassador- digital youth transformation seed empowerment program, for the future company’s talent advance layout, the simultaneous development of innovative business models and technologies, to expand the market and drive youth pay growth goals, through functional cultivation and enterprise field practice, to help train digital transformation of various talents in line with the future volatile market and digital trends. The program will start a series of programs and activities in 2021/11/25 (IV), started by the General Manager of Chifu and the General Manager of Yanyang Information and related participants and T Ambassadors.

T大使 -2

Zeiss 3次元量測儀器

precision machining services

Chienfu-Tec Co., Ltd. ,we provide a variety of precision processing services, including the entire production process. High-precision machinery for handling conventional lathes, milling, drilling, bending and cutting, and grinding parts. Through certified suppliers, we can also provide heat treatment, welding, electroplating, painting and lightning carving and other post-processing services. After production is completed, the finished product will also be inspected and clean packaging shipped.

Zeiss 3次元量測儀器We produce many different quantities of parts. Whether your component contains a part or a group part, even if it requires special machining, we manufacture countless precision parts for the aerospace, medical, commercial, military and 3C industries.
We use the latest and best-in-class software to handle all your surface designs. The innovation team accepts every concept and makes it your best supplier.

Chienfu Boshi

瑞士螺絲

swiss screw

Swiss screw processing is a low-derogation parts manufacturing and processing method, using Swiss-style processing equipment. It differs from other machining equipment in that it uses a catheter bushing to minimize the distance between the spindle and the cutting tool. This design is designed for small parts and is also suitable for slender parts, otherwise skew or vibration can occur when producing on the lath. This process is more precise, maintains optimal precision tolerances, and allows turning, milling, and parts to be completed without secondary machining on the same machine. This machining method is typically used in precision manufacturing of small cylindrical parts and high-yield products.
We specialize in precision CNC processing services. One of our core services is Swiss screw processing, and we offer all parts processing.

瑞士螺絲

swiss screw

加工醫療零件

machining medical parts

Chienfu-Tec Co., Ltd. is ISO9001, QC080000, ISO14001, and ISO13485 medical-related certified companies, we are medical parts experts. The manufacture of medical parts requires more sophisticated tolerability and unique materials. Precision dimensional control sets us apart in precision medical processing.
Our customers in the medical sector are expanding. To date, the company’s research and development and manufacturing departments have completed many customer processing medical parts requirements. However, as our business grows, so does the likelihood. We are ready to take on any new task, new design, new material or new process. We are constantly upgrading our databases and related precision machining equipment. Specializing in precision medical processing, meeting precise tolerances, handling new and unique materials, and providing all services for quality parts.

加工醫療零件

machining medical parts

航太

cnc machining aerospace parts

Precision aerospace machining
Aerospace manufacturers use CNC processing to assemble and maintain basic aircraft and space shuttle parts. Because a single defect or failure can have disastrous consequences for aerospace applications, the industry relies on CNC processing to eliminate the risk of human error while manufacturing high-precision components with high standards.
CNC machinery can even use the highest quality metals to create parts that can withstand all the pressures and temperatures of aerospace applications. We at Chienfu-Tec Co., Ltd. are aware of the many benefits that CNC processing brings to the aerospace manufacturing sector, which is why we make this manufacturing technology a core part of our production process.
Our aerospace processing machines use some of the most precise and innovative technologies to create the highest quality components for the aerospace sector. We work in a strict climate control environment to manufacture products for strict tolerance, and our solutions are discussed and designed to meet or exceed industry standards and provide the highest level of quality.
Aerospace mechanical parts materials
Aerospace processing differs from the typical CNC processing in that it requires super-strict resistance to all metals without sacrificing its ability to withstand flight requirements. Materials used in aerospace projects must be lightweight, durable and temperature resistant.

航太